Help Centre
Welcome to the OZNutrition Help Centre. We’re here to assist with any questions regarding products, orders, shipping, returns, and general support.
Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our website, add your chosen products to your cart, and proceed through the secure checkout process.
You will receive an order confirmation email once your order has been successfully placed.
Can I change or cancel my order?
If your order has not yet been dispatched, we may be able to modify or cancel it.
Please contact our support team as soon as possible after placing your order.
Once an order has been shipped, changes or cancellations may no longer be possible.
Shipping
Where do you ship?
We currently ship Australia-wide.
How long will delivery take?
Most orders are dispatched within 1–2 business days.
Delivery times vary depending on your location and the courier network.
Typical delivery estimates:
- Metro areas: 2–5 business days
- Regional areas: 3–10 business days
How can I track my order?
Once your order has been dispatched, tracking information will be emailed to you.
My order hasn’t arrived. What should I do?
Please check your tracking information first.
If your parcel appears delayed or missing, contact our support team and we will assist in locating your shipment.
Products
Are your products tested for quality?
We work with reputable manufacturers and suppliers and carefully select products that meet our quality standards.
Where are your products made?
Our products are sourced from a range of Australian and international manufacturers depending on the product category.
Product origin may vary between items.
How should I store my supplements?
Unless otherwise stated on the label:
Store in a cool, dry placeKeep away from direct sunlight
- Keep containers tightly sealed
- Keep out of reach of children
Do your products treat medical conditions?
No.
Our products are nutritional supplements and wellness products.
They are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a healthcare professional regarding medical concerns.
Returns & Refunds
Can I return a product if I change my mind?
Due to the nature of nutritional products, we generally cannot accept returns of opened items for hygiene and safety reasons.
Please refer to our Refund Policy for full details.
What if my product arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We will review the issue and arrange an appropriate resolution.
What if I received the wrong item?
Please contact us as soon as possible and we will arrange a replacement or suitable solution.
Account & Payments
What payment methods do you accept?
We accept secure payments through major payment providers available during checkout.
Available payment options may vary over time.
Is my payment information secure?
Yes.
All payments are processed through secure payment gateways using industry-standard encryption and security protocols.
OZNutrition does not store full credit card details on our servers.
Contact Us
Need further assistance?
Our customer support team is happy to help.
Customer Support
Email: support@oznutrition.com.au
Website: www.oznutrition.com.au
Response Time
We aim to respond to all enquiries within 1 business day.
Still Need Help?
If you cannot find the answer you are looking for, please contact us and our team will be happy to assist.
OZNutrition
Advancing Nutrition. Supporting Better Living.