Shipping policy

Shipping Policy

Effective Date: 4 July 2026

Thank you for shopping with OZNutrition. We aim to dispatch your order as quickly as possible and provide a reliable delivery service throughout Australia.

Order Processing

Orders are typically processed within 1–2 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, dispatch times may be slightly longer.

Shipping Destinations

We currently ship throughout Australia.

If you are located outside Australia and wish to purchase our products, please contact us before placing your order to discuss available shipping options.

Shipping Methods

We use reputable Australian courier and postal services, including Australia Post and other courier partners, depending on the size, weight and destination of your order.

A tracking number will be provided once your order has been dispatched, where available.

Delivery Times

Estimated delivery times after dispatch are:

Metro areas: 2–5 business days
Regional areas: 3–7 business days
Remote locations: 5–10 business days

Delivery times are estimates only and may vary due to factors beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location, order size and selected shipping method.

Any applicable free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If an incorrect address is provided, additional shipping charges may apply if the parcel needs to be redirected or resent.

Lost or Delayed Parcels

If your parcel appears to be delayed or lost, please contact us.

We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Damaged Deliveries

If your order arrives damaged:

Please notify us within 7 days of receiving your order.
Provide photographs of the damaged product and packaging.
We will assess the issue and arrange a replacement or refund where appropriate in accordance with Australian Consumer Law.