Terms and Policies

Terms & Policies

Last Updated: June 2026

About Us

OZNutrition is an Australian supplier of nutritional supplements, vitamins, minerals, amino acids, protein products, wellness products and related health products.

By accessing or purchasing from our website, you agree to these Terms & Policies.

Product Information

We strive to ensure all product descriptions, images and specifications are accurate.

However:

  • Product appearance may vary slightly from images.
  • Packaging may change from time to time.
  • Information provided on this website is for general informational purposes only.
  • Customers are responsible for determining whether a product is suitable for their intended use.

Health Disclaimer

The information provided on this website has not been evaluated as medical advice.

Our products are not intended to diagnose, treat, cure or prevent any disease.

Always consult a qualified healthcare professional before using supplements if you:

  • Are pregnant or breastfeeding
  • Have a medical condition
  • Are taking prescription medication
  • Have allergies or dietary concerns

Discontinue use and seek medical advice if adverse reactions occur.

Orders

All orders are subject to acceptance and stock availability.

We reserve the right to:

  • Refuse any order
  • Cancel orders containing pricing errors
  • Limit purchase quantities
  • Verify customer information before dispatch

If an order cannot be fulfilled, customers will be notified and refunded where applicable.

Pricing

All prices displayed are in Australian Dollars (AUD).

Prices may change without notice.

Applicable GST is included where required by Australian law.

Shipping Policy

We ship Australia-wide.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery delays caused by:

  • Couriers
  • Weather events
  • Customs inspections
  • Public holidays
  • Force majeure events

are outside our control.

Risk in goods passes to the customer upon delivery.

Returns & Refunds

We comply with the Australian Consumer Law.

Customers may be entitled to a replacement, refund or repair where products:

  • Are faulty
  • Are significantly different from their description
  • Are not fit for their intended purpose

For food, supplement and nutritional products, we generally cannot accept returns for:

  • Change of mind
  • Taste preferences
  • Opened products
  • Products that have been consumed

unless required by law.

To request a return, contact us within 14 days of receiving your order.

Proof of purchase may be required.

Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of issue
  • Clear photographs where applicable

We will assess the issue and provide an appropriate resolution.

Product Storage

Customers are responsible for storing products according to label instructions.

Unless otherwise stated:

  • Store in a cool, dry place
  • Keep away from direct sunlight
  • Keep containers sealed when not in use

Improper storage may affect product quality.

Limitation of Liability

To the maximum extent permitted by law:

OZNutrition shall not be liable for any indirect, incidental, consequential or special damages arising from:

  • Product use
  • Product misuse
  • Delayed delivery
  • Website interruptions
  • Reliance on website information

Our liability is limited to the purchase price of the product supplied.

Intellectual Property

All website content including:

  • Text
  • Images
  • Logos
  • Graphics
  • Product descriptions

is the property of OZNutrition and may not be copied, reproduced or distributed without written permission.

Privacy Policy

We collect information necessary to:

  • Process orders
  • Provide customer support
  • Improve our services
  • Meet legal obligations

Information collected may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information

We do not sell customer information to third parties.

Information may be shared with trusted service providers such as:

  • Payment processors
  • Shipping carriers
  • Website service providers

where necessary to fulfil orders.

Website Use

Users must not:

  • Attempt to interfere with website operations
  • Upload malicious software
  • Use the website for unlawful purposes
  • Misrepresent their identity

We reserve the right to restrict access where misuse occurs.

Changes to These Policies

We may update these Terms & Policies from time to time.

Changes become effective upon publication on this website.

Continued use of the website constitutes acceptance of any updated terms.

Contact Us

OZNutrition

Website: https://oznutrition.com.au

Email: support@oznutrition.com.au

For any questions regarding these Terms & Policies, please contact our customer service team.